Commonhand Privacy Policy

This Privacy Policy explains the types of information Commonhand may collect and use to operate the marketplace.

1. Information you provide

• Account information such as name, email address, business name, and profile details.
• Project descriptions, files, photos, measurements, budgets, preferences, proposals, and portfolio content.
• Messages, support requests, reviews, and other communications sent through Commonhand.
• Location or service-area information you choose to provide for matching and fulfillment.

2. Payments and financial information

Stripe processes card information, identity verification, connected-business bank information, and payouts. Commonhand does not store full card numbers or business bank credentials. Commonhand may receive and store transaction references, connected-account identifiers, payment status, amounts, fees, refund information, and payout-related status needed to operate the marketplace.

3. Automatically collected information

Commonhand may process basic device, browser, session, security, and usage information needed to authenticate users, maintain sessions, diagnose errors, prevent abuse, and improve the service. The site may use browser storage such as localStorage or sessionStorage for account and navigation state.

4. How information is used

• Provide accounts, project workflows, matching, messaging, payments, and support.
• Show relevant project information to customers and providers participating in a project.
• Prevent fraud, enforce marketplace rules, investigate disputes, and protect users.
• Operate, troubleshoot, secure, and improve Commonhand.
• Comply with legal obligations and valid legal requests.

5. When information is shared

Information may be shared with the customer or provider as needed to carry out a project, with service providers that help operate Commonhand, with Stripe for payment and connected-account services, or when required by law or necessary to protect rights and safety. Commonhand does not sell user data to advertisers.

6. Data retention

Commonhand may retain account, project, transaction, support, and safety records for as long as reasonably needed to provide the service, resolve disputes, prevent fraud, meet legal/accounting obligations, and maintain marketplace records.

7. Security

Commonhand uses technical and organizational safeguards appropriate to the service, but no online system can guarantee absolute security. Users are responsible for protecting their login credentials and reporting suspected unauthorized access.

8. Your choices

You may update many profile and project details through your account. For privacy questions, account concerns, or requests regarding your information, contact Commonhand through Support. Some records may need to be retained for legal, fraud-prevention, accounting, dispute, or transaction purposes.

9. Children

Commonhand is not intended for children to independently create marketplace accounts or enter project transactions.

10. Policy changes

Commonhand may update this Privacy Policy as the service changes. The current version will be made available through the site.